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Refund Policy

Last updated: January 1, 2025  |  Applies to all PLUS1 paid subscriptions

🆕 Try Before You Buy: PLUS1 mein 15-day free trial milta hai — koi credit card nahi chahiye. Pehle try karo, phir decide karo. Isliye hum generally refund nahi dete paid subscription ke baad.

1. Our Refund Philosophy

Kyunki PLUS1 ek SaaS (Software as a Service) product hai aur hum 15-day free trial offer karte hain, hum generally paid subscriptions pe refund nahi dete. Hum strongly recommend karte hain ki aap trial period mein software thoroughly test karo.

2. Refund Summary Table

Situation Refund Notes
Free trial cancellation N/A No charge during trial
Monthly plan — cancel within 7 days of first payment Case by case Contact support within 7 days
Monthly plan — cancel after 7 days No refund Service continues till period end
Yearly plan — cancel within 7 days of payment Pro-rata refund Unused months refunded
Yearly plan — cancel after 7 days No refund Service continues till year end
Duplicate payment / technical error Full refund Within 7 business days
Service unavailable > 72 hours continuously Pro-rata credit Account credit, not cash

3. How to Request a Refund

Refund request karne ke liye:

  • Email karo: support@plus1.in
  • Subject: "Refund Request — [Your Account Email]"
  • Include karo: Account email, payment date, payment amount, reason
  • Response time: 2 business days
  • Processing time (approved refunds): 5–7 business days

4. Plan Downgrade / Cancellation

  • Aap kabhi bhi plan cancel kar sakte hain
  • Cancel karne ke baad service current billing period ke end tak active rahegi
  • Cancel ke baad Free Forever plan pe automatically shift ho jaoge
  • Aapka data 90 days tak accessible rahega for export

5. Plan Upgrade

Plan upgrade karne par:

  • Upgrade instant hota hai
  • Remaining days ka pro-rata credit next invoice mein adjust hota hai
  • Koi extra charge nahi hota upgrade ke liye

6. Exceptions — Refund Nahi Milega

  • Terms of Service violation ke karan account terminate hone par
  • Fraudulent activity ke karan account suspend hone par
  • Free trial ke baad paid plan lene ke 7 days baad cancel karne par
  • Partial month use ke liye

7. Payment Gateway Issues

Agar payment deduct hua lekin account activate nahi hua, toh:

  • 24 hours wait karo — automatic resolution hoti hai
  • Agar nahi hua toh support@plus1.in pe payment screenshot ke saath email karo
  • Hum 24 hours mein resolve karenge

8. Contact for Refund

Support