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Refund Policy

Last updated: June 1, 2025  |  Applies to all PLUS1 paid subscriptions

🛡

7-Day Money-Back Guarantee

Yearly plan liya aur pasand nahi aaya? 7 din ke andar full refund — koi sawaal nahi.

Sirf ek email karo: support@plus1.in  •  Processing: 3–5 business days

🆕 Try Before You Buy: PLUS1 mein 15-day free trial milta hai — koi credit card nahi chahiye. Pehle try karo, phir decide karo. Yearly plan pe 7-day money-back guarantee bhi hai.

1. Our Refund Philosophy

PLUS1 mein 15-day free trial milta hai — koi credit card nahi chahiye. Hum chahte hain ki aap pehle software thoroughly test karo. Yearly plan pe hum 7-day money-back guarantee dete hain — agar pasand na aaye toh full refund milega, koi sawaal nahi.

Situation Refund Notes
Free trial cancellation N/A No charge during trial
Monthly plan — cancel within 7 days of first payment Full refund No-questions-asked, once per user
Monthly plan — cancel after 7 days No refund Service continues till period end
Yearly plan — cancel within 7 days of payment Full refund 🛡 7-Day Money-Back Guarantee — no questions asked
Yearly plan — cancel after 7 days No refund Service continues till year end
Duplicate payment / technical error Full refund Within 7 business days
Service unavailable > 72 hours continuously Pro-rata credit Account credit, not cash

3. How to Request a Refund

Refund request karne ke liye:

  • Email karo: support@plus1.in
  • Subject: "Refund Request — [Your Account Email]"
  • Include karo: Account email, payment date, payment amount, reason
  • Response time: 2 business days
  • Processing time (approved refunds): 5–7 business days

4. Plan Downgrade / Cancellation

  • Aap kabhi bhi plan cancel kar sakte hain
  • Cancel karne ke baad service current billing period ke end tak active rahegi
  • Cancel ke baad Free Forever plan pe automatically shift ho jaoge
  • Aapka data 90 days tak accessible rahega for export

5. Plan Upgrade

Plan upgrade karne par:

  • Upgrade instant hota hai
  • Remaining days ka pro-rata credit next invoice mein adjust hota hai
  • Koi extra charge nahi hota upgrade ke liye

6. Exceptions — Refund Nahi Milega

  • Terms of Service violation ke karan account terminate hone par
  • Fraudulent activity ke karan account suspend hone par
  • 7-day window ke baad cancel karne par
  • Same user ne pehle refund le liya ho (ek baar per user)
  • Partial month use ke liye (monthly plan)

7. Payment Gateway Issues

Agar payment deduct hua lekin account activate nahi hua, toh:

  • 24 hours wait karo — automatic resolution hoti hai
  • Agar nahi hua toh support@plus1.in pe payment screenshot ke saath email karo
  • Hum 24 hours mein resolve karenge

8. Contact for Refund

Support